All Systems Operational

Infrastructure Operational
Network Operational
Partner API Operational
User API Operational
Transaction API Operational
Credit Check Services Operational
MitID Operational
Bank Integrations Operational
Budget API Operational
Identify Services Operational
Subscription Overview Operational
Contract Overview for Relatives ? Operational
Cancel Services Operational
Automated Cancellations Operational
Guided Cancellations Operational
Pause Subscriptions Operational
Predict Services Operational
Balance Forecasting ? Operational
Other Services Operational
Partner Portal Operational
Subaio Jira Support Portal Operational
Test Environments Operational
QA Environment Operational
Integration Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled maintenance] Mastercard Open Banking Services will undergo Production maintenance September 26th Sep 26, 2025 01:00-05:00 CEST

Please be advised.

Mastercard Open Banking Services will undergo production maintenance 26/09/2025, between 01:00 and 05:00.

During this time, they announce that access to the production environment may be temporarily unavailable, meaning applicants may encounter instability connecting and fetching data from their bank(s) while ongoing.

We apologize for the inconvenience.

Best regards,
Subaio
Posted on Sep 12, 2025 - 12:37 CEST

[Scheduled] Upcoming release deployment Oct 2, 2025 09:00-13:00 CEST

Please be advised

On Thursday, 02/10/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 117.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Jun 26, 2025 - 22:03 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Oct 8, 2025 23:00 - Oct 9, 2025 02:00 CEST

Please be advised.

On Wednesday, 08/10/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:01 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Oct 9, 2025 04:00-05:00 CEST

Please be advised.

On Thursday, 09/10/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:45 CEST

[Scheduled maintenance] Patch management of Subaio production servers Oct 14, 2025 03:00-04:30 CEST

Please be advised.

On Tuesday, 14/10/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:06 CEST

[Scheduled maintenance] Routine security patching of production servers Oct 21, 2025 03:00-06:00 CEST

Please be advised.

On Tuesday, 21/10/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:13 CEST

[Scheduled maintenance] Patch management of Subaio production servers Nov 11, 2025 03:00-04:30 CET

Please be advised.

On Tuesday, 11/11/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:07 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Nov 12, 2025 23:00 - Nov 13, 2025 02:00 CET

Please be advised.

On Wednesday, 23/11/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:01 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Nov 13, 2025 04:00-05:00 CET

Please be advised.

On Thursday, 13/11/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:46 CEST

[Scheduled maintenance] Routine security patching of production servers Nov 18, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 18/11/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST

[Scheduled maintenance] Patch management of Subaio production servers Dec 9, 2025 03:00-04:30 CET

Please be advised.

On Tuesday, 09/12/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:07 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Dec 10, 2025 23:00 - Dec 11, 2025 02:00 CET

Please be advised.

On Wednesday, 10/12/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:02 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Dec 11, 2025 04:00-05:00 CET

Please be advised.

On Thursday, 11/12/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:47 CEST

[Scheduled maintenance] Routine security patching of production servers Dec 16, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 16/12/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST
Sep 16, 2025
[Scheduled maintenance] Routine security patching of production servers
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 16/09/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Jun 26, 13:50 CEST
Sep 15, 2025
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:59 CEST
Scheduled - Please be advised.

Subaio's hosting provider, Netic, will be performing a scheduled patch management update of Subaio production servers on Sunday 14. September 2025 at 23:59 until 14. September 2025 at 04:00. As the patch management can include upgrades to both hardware, firmware and OS, servers will be taken offline during the announced period, meaning all Subaio feature components will be non-operational while ongoing.

The maintenance is expected to be completed some time before the scheduled end.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Aug 26, 11:15 CEST
Sep 14, 2025
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Sep 14, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:59 CEST
Scheduled - Please be advised.

Subaio's hosting provider, Netic, will be performing a scheduled patch management update of Subaio production servers on Saturday 13. September 2025 at 23:59 until 14. September 2025 at 04:00. As the patch management can include upgrades to both hardware, firmware and OS, servers will be taken offline during the announced period, meaning all Subaio feature components will be non-operational while ongoing.

The maintenance is expected to be completed some time before the scheduled end.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Aug 26, 11:14 CEST
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025
[Scheduled maintenance] Routine patching of Subaio Integration servers
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 CEST
Scheduled - Please be advised.

On Thursday, 11/09/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Jun 26, 13:56 CEST
[Scheduled maintenance] Routine patching of Subaio QA server
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 CEST
Scheduled - Please be advised.

On Wednesday, 10/09/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Jun 26, 13:53 CEST
Sep 10, 2025
Sep 9, 2025
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Sep 9, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 09/09/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Jun 26, 13:43 CEST
Sep 8, 2025
Subaio service outage
Resolved - This incident has been resolved.
Sep 8, 12:45 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 10:44 CEST
Investigating - On 08/09/2025, ~10:05, we experienced a temporary service outage lasting approximately 5-6 minutes.

Our team is currently working on troubleshooting the issue in order to identify the root cause, but Operations should be back to normal again.

We apologize for any inconvenience.
Sep 8, 10:26 CEST
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Sep 8, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:59 CEST
Scheduled - Please be advised.

Subaio's hosting provider, Netic, will be performing a scheduled patch management update of Subaio production servers on Sunday 07. September 2025 at 23:59 until 08. September 2025 at 04:00. As the patch management can include upgrades to both hardware, firmware and OS, servers will be taken offline during the announced period, meaning all Subaio feature components will be non-operational while ongoing.

The maintenance is expected to be completed some time before the scheduled end.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Aug 26, 11:09 CEST
Sep 7, 2025
[Scheduled maintenance] BEC announced PSD2 service window
Completed - The scheduled maintenance has been completed.
Sep 7, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 02:00 CEST
Scheduled - Please be advised.

BEC announced an extended service window on their PSD2 API Sunday, 07/09/2025, between 02:00 and 06:00.
During the service window, login and account fetching for BEC banks may be unavailable.

We apologize for the inconvenience.

Best regards,
Subaio
Aug 29, 12:37 CEST
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Sep 7, 04:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:59 CEST
Scheduled - Please be advised.

Subaio's hosting provider, Netic, will be performing a scheduled patch management update of Subaio production servers on Saturday 06. September 2025 at 23:59 until 07. September 2025 at 04:00. As the patch management can include upgrades to both hardware, firmware and OS, servers will be taken offline during the announced period, meaning all Subaio feature components will be non-operational while ongoing.

The maintenance is expected to be completed some time before the scheduled end.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Aug 26, 11:07 CEST
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025
[Scheduled] Upcoming release deployment
Completed - The scheduled maintenance has been completed.
Sep 4, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:00 CEST
Scheduled - Please be advised

On Thursday, 04/09/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 115.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Jun 26, 22:01 CEST
Sep 3, 2025
[Scheduled maintenance] Subaio hosting provider server maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 CEST
Scheduled - Please be advised.

Subaio's hosting provider will be performing a software maintenance of Subaio production servers, Wednesday 03/09/2025, from 10:00 - 15:00.
No downtime is expected during the maintenance


Best regards,
Subaio
Aug 28, 09:46 CEST
Sep 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage