All Systems Operational

Infrastructure Operational
Network Operational
Partner API Operational
User API Operational
Transaction API Operational
Credit Check Services Operational
MitID Operational
Bank Integrations Operational
Budget API Operational
Identify Services Operational
Subscription Overview Operational
Contract Overview for Relatives ? Operational
Cancel Services Operational
Automated Cancellations Operational
Guided Cancellations Operational
Pause Subscriptions Operational
Predict Services Operational
Balance Forecasting ? Operational
Other Services Operational
Partner Portal Operational
Subaio Jira Support Portal Operational
Test Environments Operational
QA Environment Operational
Integration Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled maintenance] Routine security patching of production servers Oct 21, 2025 03:00-06:00 CEST

Please be advised.

On Tuesday, 21/10/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:13 CEST

[Scheduled maintenance] Netcompany Banking Services announced service window Oct 26, 2025 02:00-03:30 CET

Please be advised.

Netcompany Banking Services has announced a service window on their PSD2 API Sunday, 26/10/2025, between 02:00 and 03:30.
During the service window, login and account fetching for NBS banks will be unavailable.

We apologize for the inconvenience.

Best regards,
Subaio
Posted on Oct 14, 2025 - 13:57 CEST

[Scheduled maintenance] Patch management of Subaio production servers Oct 26, 2025 23:00 - Oct 27, 2025 05:00 CET

Please be advised.

On Sunday, 26/10/2025, between 23:00 and 05:00, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades to both hardware, firmware and OS, service availability will be unavailable during extended periods of time during the window.

We apologize for the inconvenience this may lead to.


Best regards
Subaio
Posted on Sep 30, 2025 - 12:51 CEST

[Scheduled maintenance] Patch management of Subaio production servers Nov 2, 2025 23:59 - Nov 3, 2025 05:00 CET

Please be advised.

On the night to Monday, 03/11/2025, between 00:00 and 05:00, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, services will be unavailable during extended periods of time during the window.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Posted on Oct 14, 2025 - 12:28 CEST

[Scheduled] Upcoming release deployment Nov 4, 2025 09:00-13:00 CET

Please be advised

On Tuesday, 04/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 118.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:35 CEST

[Scheduled maintenance] Patch management of Subaio production servers Nov 11, 2025 03:00-04:30 CET

Please be advised.

On Tuesday, 11/11/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:07 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Nov 12, 2025 23:00 - Nov 13, 2025 02:00 CET

Please be advised.

On Wednesday, 23/11/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:01 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Nov 13, 2025 04:00-05:00 CET

Please be advised.

On Thursday, 13/11/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:46 CEST

[Scheduled] Upcoming release deployment Nov 13, 2025 09:00-13:00 CET

Please be advised

On Thursday, 13/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 119.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:35 CEST

[Scheduled maintenance] Routine security patching of production servers Nov 18, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 18/11/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST

[Scheduled] Upcoming release deployment Nov 27, 2025 09:00-13:00 CET

Please be advised

On Thursday, 27/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 120.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:47 CEST

[Scheduled maintenance] Patch management of Subaio production servers Dec 9, 2025 03:00-04:30 CET

Please be advised.

On Tuesday, 09/12/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:07 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Dec 10, 2025 23:00 - Dec 11, 2025 02:00 CET

Please be advised.

On Wednesday, 10/12/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:02 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Dec 11, 2025 04:00-05:00 CET

Please be advised.

On Thursday, 11/12/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:47 CEST

[Scheduled] Upcoming release deployment Dec 11, 2025 09:00-13:00 CET

Please be advised

On Thursday, 11/12/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 121.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:48 CEST

[Scheduled maintenance] Routine security patching of production servers Dec 16, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 16/12/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Investigating performance issues
Resolved - Issue resolved ~11:28
Oct 17, 12:02 CEST
Investigating - We’re currently investigating reports of a potential service disruption regarding various API calls.
Users may experience instability and elevated error calls.

We will post another update as soon as we learn more.
Oct 17, 11:19 CEST
Oct 16, 2025
[Scheduled] Upcoming release deployment
Completed - The scheduled maintenance has been completed.
Oct 16, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 CEST
Scheduled - Please be advised

On Thursday, 16/10/2025 between 10:00 and 13:00, we’ll be deploying the newest release version to production, Release 117.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Oct 13, 09:04 CEST
Oct 15, 2025

No incidents reported.

Oct 14, 2025
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Oct 14, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 14/10/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Sep 12, 13:06 CEST
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
[Scheduled maintenance] Routine patching of Subaio Integration servers
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 CEST
Scheduled - Please be advised.

On Thursday, 09/10/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Sep 12, 12:45 CEST
[Scheduled maintenance] Routine patching of Subaio QA server
Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 CEST
Scheduled - Please be advised.

On Wednesday, 08/10/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Sep 12, 13:01 CEST
Oct 8, 2025
Issue with provider NemLog-in with MitID
Resolved - Incident was reported resolved 10:24
Oct 8, 11:08 CEST
Investigating - Hello

Signaturgruppen reports that NemLog-in with MitID is currently unavailable.
https://www.signaturgruppen.dk/driftsstatus

This may impact the Credit Check flow for some customers.
Oct 8, 09:02 CEST
Oct 7, 2025

No incidents reported.

Oct 6, 2025
[Scheduled maintenance] Nordea Open Banking will undergo Production maintenance October 6th
Completed - The scheduled maintenance has been completed.
Oct 6, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 16:00 CEST
Scheduled - Please be advised.

Nordea Open Banking will undergo production maintenance 06/10/2025, between 16:00 and 17:00.

During this time, they announce that access to the production environment may be temporarily unavailable, meaning applicants may encounter instability connecting and fetching data from Nordea while ongoing.

We apologize for the inconvenience.

Best regards,
Subaio
Oct 6, 14:00 CEST
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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