All Systems Operational

Infrastructure Operational
Network Operational
Partner API Operational
User API Operational
Transaction API Operational
Credit Check Services Operational
MitID Operational
Bank Integrations Operational
Budget API Operational
Identify Services Operational
Subscription Overview Operational
Contract Overview for Relatives ? Operational
Cancel Services Operational
Automated Cancellations Operational
Guided Cancellations Operational
Pause Subscriptions Operational
Predict Services Operational
Balance Forecasting ? Operational
Other Services Operational
Partner Portal Operational
Subaio Jira Support Portal Operational
Test Environments Operational
QA Environment Operational
Integration Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled maintenance] Routine security patching of production servers Nov 18, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 18/11/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST

[Scheduled] Upcoming release deployment Nov 27, 2025 09:00-13:00 CET

Please be advised

On Thursday, 27/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 120.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:47 CEST

[Scheduled maintenance] Patch management of Subaio production servers Dec 9, 2025 03:00-04:30 CET

Please be advised.

On Tuesday, 09/12/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:07 CEST

[Scheduled maintenance] Routine patching of Subaio QA server Dec 10, 2025 23:00 - Dec 11, 2025 02:00 CET

Please be advised.

On Wednesday, 10/12/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Posted on Sep 12, 2025 - 13:02 CEST

[Scheduled maintenance] Routine patching of Subaio Integration servers Dec 11, 2025 04:00-05:00 CET

Please be advised.

On Thursday, 11/12/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Posted on Sep 12, 2025 - 12:47 CEST

[Scheduled] Upcoming release deployment Dec 11, 2025 09:00-13:00 CET

Please be advised

On Thursday, 11/12/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 121.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Oct 13, 2025 - 13:48 CEST

[Scheduled maintenance] Routine security patching of production servers Dec 16, 2025 03:00-06:00 CET

Please be advised.

On Tuesday, 16/12/2025, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Posted on Sep 12, 2025 - 13:14 CEST
Nov 16, 2025

No incidents reported today.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
[Emergency maintenance] Subaio's hosting provider will be performing an emergency maintenance to their shared client firewall
Resolved - Please be advised.

Subaio's hosting provider, Netic, will be performing an emergency maintenance to their client firewall in order to mitigate a recently identified security vulnerability.

The maintenance will be performed today, 13/11/2025, between 15:30 and 19:00.

The maintenance may lead to short periods of instability.


We apologize for the inconvenience.

Best regards,
Subaio
Nov 13, 15:30 CET
[Scheduled] Upcoming release deployment
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 09:00 CET
Scheduled - Please be advised

On Thursday, 13/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 119.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Oct 13, 13:35 CEST
[Scheduled maintenance] Routine patching of Subaio Integration servers
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 CET
Scheduled - Please be advised.

On Thursday, 13/11/2025, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Sep 12, 12:46 CEST
[Scheduled maintenance] Routine patching of Subaio QA server
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 CET
Scheduled - Please be advised.

On Wednesday, 23/11/2025, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Sep 12, 13:01 CEST
Nov 12, 2025
Nov 11, 2025
Elevated error rates on account fetch calls (PSD2) towards SDC supported banks
Resolved - Netcompany Banking Services (SDC) reports the incident as resolved.

Incident period:
Start 11/11/2025, 08:26
End 11/11/2025, 10:21
Nov 11, 11:45 CET
Investigating - We are seeing elevated error rates on account fetch calls (PSD2) towards SDC supported banks, meaning bank logins or account fetches may fail.

Error was first observed around 08:30.
Nov 11, 09:53 CET
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Nov 11, 04:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 CET
Scheduled - Please be advised.

On Tuesday, 11/11/2025, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Sep 12, 13:07 CEST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
[Scheduled] Upcoming release deployment
Completed - The scheduled maintenance has been completed.
Nov 4, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:00 CET
Scheduled - Please be advised

On Tuesday, 04/11/2025 between 09:00 and 13:00, we’ll be deploying the newest release version to production, Release 118.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Oct 13, 13:35 CEST
Nov 3, 2025
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Nov 3, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:59 CET
Scheduled - Please be advised.

On the night to Monday, 03/11/2025, between 00:00 and 05:00, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, services will be unavailable during extended periods of time during the window.

We apologize for the inconvenience this may lead to.

Best regards
Subaio
Oct 14, 12:28 CEST
Nov 2, 2025
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