All Systems Operational
Infrastructure Operational
Network Operational
Partner API Operational
User API Operational
Transaction API Operational
Identify Services Operational
Subscription Overview Operational
Credit Check ? Operational
Contract Overview for Relatives ? Operational
Cancel Services Operational
Automated Cancellations Operational
Guided Cancellations Operational
Predict Services Operational
Balance Forecasting ? Operational
Other Services Operational
Partner Portal Operational
Test Environments Operational
QA Environment Operational
Integration Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be advised.

On Tuesday, 09/07/2024, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio

Posted on Jun 03, 2024 - 14:40 CEST
[Scheduled maintenance] Routine patching of Subaio QA server Jul 10, 2024 23:00 - Jul 11, 2024 02:00 CEST
Please be advised.

On Wednesday, 10/07/2024, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.
Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio

Posted on Jun 03, 2024 - 14:50 CEST
Please be advised.

On Tuesday, 16/07/2024, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio

Posted on Jun 03, 2024 - 14:59 CEST
[Scheduled] Upcoming release deployment Aug 8, 2024 09:00-12:00 CEST
Please be advised

On Thursday, 08/08/2024 between 09:00 and 12:00, we’ll be deploying the newest release version to production, Release 91.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio

Posted on Jun 03, 2024 - 14:55 CEST
Please be advised.

On Tuesday, 13/08/2024, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio

Posted on Jun 03, 2024 - 14:44 CEST
[Scheduled maintenance] Routine patching of Subaio QA server Aug 14, 2024 23:00 - Aug 15, 2024 02:00 CEST
Please be advised.

On Wednesday, 14/08/2024, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.
Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio

Posted on Jun 03, 2024 - 14:50 CEST
Please be advised.

On Tuesday, 20/08/2024, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio

Posted on Jun 03, 2024 - 15:00 CEST
Past Incidents
Jul 2, 2024

No incidents reported today.

Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.

Jun 28, 2024

No incidents reported.

Jun 27, 2024
Completed - The scheduled maintenance has been completed.
Jun 27, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:00 CEST
Scheduled - Please be advised

On Thursday, 27/06/2024 between 09:00 and 12:00, we’ll be deploying the newest release version to production, Release 90.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio

Jun 3, 14:54 CEST
Jun 26, 2024

No incidents reported.

Jun 25, 2024

No incidents reported.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Resolved - This incident has been resolved.
Jun 19, 14:55 CEST
Monitoring - Subaio experienced degraded performance across network services between 12:15 and 12:40

We've fixed the issue and is now monitoring the result.

Jun 19, 12:55 CEST
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 18/06/2024, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.
Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio

Jun 3, 14:58 CEST