All Systems Operational

Infrastructure Operational
Network Operational
Partner API Operational
User API Operational
Transaction API Operational
Credit Check Services Operational
MitID Operational
Bank Integrations Operational
Budget API Operational
Identify Services Operational
Subscription Overview Operational
Contract Overview for Relatives Operational
Cancel Services Operational
Automated Cancellations Operational
Guided Cancellations Operational
Pause Subscriptions Operational
Predict Services Operational
Balance Forecasting Operational
Other Services Operational
Partner Portal Operational
Subaio Jira Support Portal Operational
Test Environments Operational
QA Environment Operational
Integration Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Scheduled] Upcoming release deployment Apr 23, 2026 09:00-12:00 CEST

Please be advised

On Thursday, 23/04/2026 between 09:00 and 12:00, we’ll be deploying the newest release version to production, Release 129.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Posted on Feb 02, 2026 - 14:17 CET

[Scheduled maintenance] Patch management of Subaio production servers May 10, 2026 00:01-05:01 CEST

Please be advised.

On Sunday, 10/05/2026, between 00:01 and 05:00, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Posted on Apr 21, 2026 - 12:45 CEST
Apr 21, 2026
[Scheduled maintenance] Routine security patching of production servers
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 21/04/2026, between 03:00 - 06:00, Subaio's hosting provider will perform their monthly, routine security patching of our production servers.
Services will be unavailable during this period.

Please note, that the maintenance normally is completed within an hour.

Best regards
Subaio
Feb 2, 14:10 CET
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
[Scheduled maintenance] Patch management of Subaio production servers
Completed - The scheduled maintenance has been completed.
Apr 14, 04:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 03:00 CEST
Scheduled - Please be advised.

On Tuesday, 14/04/2026, between 03:00 and 04:30, a scheduled patch management service of Subaio production servers will be performed.

As the patch management can include upgrades on both hardware, firmware and OS, temporary service interruptions may occur during this period.

Best regards
Subaio
Feb 2, 13:56 CET
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
[Scheduled maintenance] PSD2 provider Spar Nord bank will be made unavailable between 01 April - 08 April due to the upcoming Nykredit/Spar Nord merger
Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 CEST
Scheduled - Please be advised.

PSD2 provider Spar Nord Bank will be made unavailable between 01. April - 08. April 2026, due to the upcoming Nykredit/Spar Nord merger.

This means that Subaio Credit Check customers won't be able to see nor log into Spar Nord bank (to fetch transactions) when using the Credit Check application flow in this period.

BEC does not yet know the exact time when migrated Spar Nord accounts will become available again in the Nykredit environment. We'll update this description with an exact time when we learn more.

Key timeline:
- Subaio will remove Spar Nord from the PSD2 bank selector 01. April, 18:00.
- Spar Nord bank will be unavailable in the PSD2 bank selector between 01. April, 18:00 - 08. April, unknown time.
- When the migration is complete, Spar Nord bank will remain unavailable from the PSD2 bank selector, while Nykredit will now be displayed with a new bank name: "Nykredit Bank / Spar Nord" as well as a new dual brand logo.


Best regards,
Subaio
Mar 18, 09:19 CET
[Scheduled] Upcoming release deployment
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:32 CEST
Scheduled - Please be advised

On Thursday, 09/04/2026 between 09:00 and 12:00, we’ll be deploying the newest release version to production, Release 128.
No downtime is expected during the deployment.

Please note that this is our standard, rolling, bi-weekly release deployment.

Best regards
Subaio
Feb 2, 14:16 CET
[Scheduled maintenance] Routine patching of Subaio Integration servers
Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 CEST
Scheduled - Please be advised.

On Thursday, 09/04/2026, between 04:00 - 05:00, Subaio will perform a routine patching of the servers hosting the Integration environment.

Services running on the Integration environment will be unavailable during this period.
Feb 2, 13:53 CET
[Scheduled maintenance] Routine patching of Subaio QA server
Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:00 CEST
Scheduled - Please be advised.

On Wednesday, 08/04/2026, between 23:00 - 02:00, Subaio's hosting provider will perform their monthly, routine patching of our QA server.

Services running on the QA environment will be unavailable during this period.
Please note, that the maintenance typically is completed within an hour.


Best regards
Subaio
Feb 2, 14:03 CET
Apr 8, 2026
Apr 7, 2026

No incidents reported.

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